Editors note: the following release was submitted by Seneca City Administrator Tami Haverkamp

(KMZA)--The City of Seneca is transitioning to a new platform offering user-friendly online solutions for residents. Online utility account access, electronic form submission, and email or text communications are a few of the exciting features.

The new platform, FrontDesk, will offer residents the convenience of accessing their utility account and paying monthly bills online through a single, easy-to-use website. The City strongly encourages customers to sign up for AutoPay and eBilling. There are 2 AutoPay options: Card and eCheck. The eCheck option is free of charge to the customer. If a customer elects to pay by credit or debit card, the processing fee incurred will be passed on to the customer and added to the amount the customer pays.

For customers already having utility payments automatically withdrawn from an account, it is important for them to know they will be required to create a FrontDesk account and update their preferences with new AutoPay information. Payment information will not be transferred from the old system to the new platform. Customers should create a FrontDesk account as soon as possible. Current automatic payment methods will be deactivated May 1, 2022.

In addition to utility account access, FrontDesk equips City staff with the tools to create forms the public user can access and submit electronically. As a pilot to this feature, a Pet Licensing form is live and ready for use. Residents can submit pet information, upload proof of vaccination, and pay fees online, all from the comfort of their home. This equals more time to enjoy Fido and less time running errands.

City staff plans to make more forms available soon, such as Building Permits and Report a Concern.

To set up a FrontDesk account, go to senecakansas.frontdeskgworks.com. If you have question or ideas for additional online features, contact the city office by calling (785)336-2747 or emailing info@senecakansas.com.