Problems Persist with ACCESSNebraska
(AP)--A new report says Nebraska's service to help residents enroll in public benefits is failing to meet its clients' needs.
The Legislature's Performance Audit Committee said in a report Wednesday that the ACCESSNebraska system remains dysfunctional, with a high rate of busy signals for callers and long wait times for service.
The system relies on a website and call centers to determine whether Nebraskans qualify for public benefits. It also helps them enroll in and renew their benefits.
Senator John Harms, the committee chairman, says senators remain concerned about the program.
The Department of Health and Human Services says it has made significant improvements since October 1st, and average wait times for phone service have decreased ever since.
© Associated Press
MOST VIEWED STORIES
One person injured in Brown Co rollover crash
Atchison man pleads not guilty to charges in Brown Co case
St. Joseph Mo man killed in KS crash
Two killed in two-vehicle Otoe County crash
Sunday evening kitchen fires battled in Atchison; one injured
Pole struck Friday; young cyclist struck Saturday in Atchison hit and run
U.S. 75 project to begin Monday in Brown Co
Woman arrested after Holton search warrant
Atchison man arrested following pursuit
Officer bitten during Atchison arrest
Richardson County Board denies grievances
Pottawatomie Co Sheriff's Office K9 dies
Mayetta man faces child sex-crimes in Shawnee Co
Hiawatha USD 415 Supt. announces retirement
Project to begin Monday on U.S. 36 in Fairview
City Commission approves removal of breed-specific dog ban
"Highly anticipated" blackout plates coming to KS
LATEST STORIES
Auburn BPW Stage 3 Drought Contingency remains in place
Free fishing and parks day in Nebraska on Saturday
Falls City School Board receives update on Career Academy
Two local libraries awarded literacy grants
Hiawatha USD 415 Supt. announces retirement
Commission approves ordinance allowing firework sales in city
Longtme Falls City business owner dies