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Vyve: malfunction blamed for last week's outages

By Brian Hagen

09/28/2021

(KAIR)--A malfunctioning device is blamed for what Vyve Broadband is calling “an extremely rare impairment in its network” that “impacted the quality of service across several states” last week.

The issue, affecting the Oklahoma-based Vyve Broadband, impacted areas with service interruption times ranging from 30-minutes to 48 hours in more impacted regions.

The instability of the network impacted customers in Atchison last week, with both homes and businesses left without internet for stretches at a time, impacting financial transactions as well as causing other issues.

According to a release from Vyve, “employees and engineers worked around the clock to restore service to impacted customers,” with “subject matter experts from across the industry” brought in “to identify what could be causing” the impairment. The release explains that all of those involved in resolving the issue “concluded that they had never seen an impairment” like the one last week, “and would not have thought [the] malfunctioning device would cause so much disruption.”

As service returned at the end of last week, into the weekend, Vyve engineers took time to review the issues in order to take extra steps to, the release says, “prevent it from happening again.”

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